Return and Refund Policy in Nigeria – ABK Sex Toys Official Guide

Return and Refund Policy in Nigeria – ABK Sex Toys Official Guide

Shopping online should come with peace of mind, especially when it involves intimate products. That’s why at ABK Sex Toys, we have a clear and supportive return and refund policy in Nigeria that prioritizes your satisfaction. Whether you’re a first-time customer or a returning buyer, our policy helps ensure you receive exactly what you ordered, in perfect condition.

✅ Product Testing Before Delivery

Before dispatching any adult toy, our team carefully inspects and tests the item to confirm it works as intended. This quality control helps us avoid sending defective products and ensures your order is in top shape.

In addition to testing, we also send you a video proof of the exact product being packaged and sealed. This extra step is our way of promoting transparency and building trust with every customer.

📦 What to Do If There’s an Issue

If you receive a product that appears damaged or is not functioning as expected, don’t worry — we’re here to help. Simply contact our customer service team and provide:

  • A clear video or photo of the issue
  • Details of your order and delivery
  • Reach out within 24 hours of receiving the item

Depending on the case, we may offer guidance, a partial refund, a replacement, or store credit.

🔁 When Are Returns and Replacements Accepted?

Due to hygiene concerns, we only accept returns or exchanges under specific conditions. Here’s when our return and refund policy in Nigeria allows returns:

  • You received the wrong item
  • The item was damaged or defective upon arrival
  • You reported the issue within 24 hours

If these conditions are met, we’ll organize a return and issue a suitable resolution — either a replacement or refund, depending on the situation.

⚠️ Important Notes

  • Opened or used toys cannot be returned due to health and safety standards.
  • Always keep the product packaging and video proof of opening the package.
  • Issues reported after 24 hours may not be eligible for returns or support.

📞 Get in Touch

Have questions about your order or need to report an issue? We’re here for you:

💡 Final Thoughts

At ABK Sex Toys, we believe your pleasure should be worry-free. Our return and refund policy in Nigeria is fair, transparent, and built to protect you. Shop with confidence — we’ve got your back.