Frequently Asked Questions
This Frequently Asked Questions page provides clear and honest answers to common concerns customers have before and after placing an order. It explains how orders are processed, how products are tested, how delivery works, and what buyers should expect when shopping on our website.
Frequently Asked Questions About Orders and Payments
Understanding how orders and payments work helps customers shop with confidence and avoid confusion during checkout.
How do I place an order?
You can place an order by browsing the shop page, adding items to your cart, and completing checkout by following the instructions provided.
When is my order processed?
Orders are processed only after full payment has been confirmed. Unpaid orders are not dispatched.
Frequently Asked Questions About Delivery and Packaging
Is delivery discreet?
Yes. All orders are packaged in plain, unbranded wrapping to protect customer privacy.
Where do you deliver?
Delivery is available locally and nationwide across Nigeria. Delivery timelines may vary depending on location and courier availability.
Frequently Asked Questions About Products and Testing
Are products tested before dispatch?
Yes. Every product is tested before dispatch to ensure it is in proper working condition.
Will I receive proof that my product works?
Where applicable, a video confirmation showing the product in working condition may be sent before shipping.
Frequently Asked Questions About Returns and Refunds
Do you accept returns?
Due to hygiene and safety reasons, intimate products are not eligible for return once delivered and confirmed to be functional.
When are refunds considered?
Refunds or replacements are considered only if the wrong item was delivered, the item was damaged during transit, or a verified fault is reported within 24 hours of delivery.
Frequently Asked Questions About Privacy and Security
Is my personal information safe?
Yes. Customer data is handled securely and used only for order processing and support. For more details, see our
Privacy Policy.
Frequently Asked Questions About Customer Support
How can I contact support?
Support is available through the contact details listed on this website. We are happy to assist with questions before or after purchase.
For general consumer rights information, you may also consult
the Federal Competition and Consumer Protection Commission
.